NW Comfy Cabins Policy/Contract Information
At NW Comfy Cabins we do our best to make sure your stay with us is as relaxing, and as stress free as possible. We provide a variety of unique, privately owned vacation rentals, each one offering their own individual owner tastes, fashion and amenities. We want to make sure you choose the property that is the “best fit” for your getaway. So be sure to share with us those things that are most important for your visit and we will happily assist you.
Please review the following policies below and let us know if you have any other questions. *Please note that rates and policies are subject to change at any time.
* Booking a Reservation Guest/occupant making the online booking must be age 25 years old or older, to reserve a vacation rental home, and be on site during the contracted dates. Exceptions of age may be considered, so please call our office to confirm.
All reservations are done through our website All online calendars and rates are current at all times.
Once you have decided on your vacation rental home (unit), you are able to get a rate quote and confirm your booking by clicking on the “continue booking” button. You will then be prompted to view your booking details, decide on the travel insurance option, and “review & approve” the NW Comfy Cabins Inc. policies as displayed
Minimum Night Stay There is a 2-night minimum stay requirement for all reservations. A 3-night minimum stay required for all Federal Holiday weekends: New Year's Day, MLK Day, President's Weekend, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. There are no check in's allowed on Thanksgiving Day or Christmas Day (no exceptions)
Check-in: Check-in is at 4:00 P.M. PST
Check-out: Check-out is at 11:00 A.M. PST
*A late checkout request will not be approved more than 24 hours before the date of check out. We do our best to accommodate this request but it is not always available.*
IF any member of a rental party arrives to the property prior to the check in time or stays at the property after the check out time without pre-authorization from management, the contracted guest will be charged a half days' base rental fee.
Payments/Cancellation and Damage Deposits Policy We accept Visa, MasterCard, Discover, and Cashier's Checks as forms as payments. Check payments are accepted up to 30 days before your arrival date and must clear the bank prior to paperwork being sent out.
Payment Policy First night's rental fees plus tax is payable at the time of booking, if made over 30 days prior to check in, this is your "confirmation deposit." The remaining balance is due 30 days prior to check in. $100.00 of the "confirmation deposit" is non-refundable should cancellation occur. When final payment is taken, the contracted guest will be emailed out paperwork which includes, access information, driving directions, rental contract, amenities list, and any other specific details pertaining to your visit.
Cancellation Policy $100.00 of the confirmation deposit is nonrefundable on all units at all times. Final payment is take 30 days prior to or immediately if the reservation is made within 30 days of arrival. If you cancel 30 to 0 days before check in there are NO REFUNDS (unless travel insurance* is purchased through your CSA Protection Coverage and all terms/conditions have been met). Please be aware of this when making your reservation.
CSA Travel Protection Vacation Rental Insurance has been made available with your reservation. Vacation Rental Insurance provides coverage for prepaid, nonrefundable expenses due to certain unforeseeable circumstances that may jeopardize your vacation investment and force you to incur unplanned expenses. We strongly recommend you purchase this valuable protection. Separate terms and conditions apply, read your Description of Coverage/Policy carefully and contact CSA at (866) 999-4018 with coverage questions.
There will be no refunds due to acts of God, nature, weather or weather-related situations, mechanical or electrical failure, ski or golf conditions, power failures or family feuds.
Reservation Changes Prior to your final payment due date; there is no charge to change your reservation; add or remove guests or pets, add/or drop a day off of your visit, or reschedule visit. Once your payment has become non-refundable (30 days prior to arrival), you will not be able to remove guests, pets or days. You may add guests, pets or days if available at any time with no charge. If you are unsure about your final guest count we recommend that you stay conservative with your numbers and only add a guest if you are completely sure that they will be able to make it.
Processing Fees A Processing Fee of 3% is added to each reservation for Reservation Processing, Credit Card Fees and Guest Services while guests are on site. This fee is calculated off of the total reservation fees. This fee is nonrefundable and applies to all units.
Damages NW Comfy Cabins Vacation Rentals offers 2 options for your Damage Security Deposit, first being a 1 time plan payment of $25.50 through CSA Damage Protection Plan that covers up to $1,500.00 of accidental damages (this does not include willful, negligent or deliberate damages), the second option is through NW Comfy Cabins Vacation Rentals allowing a $1,000.00 100% refundable Damage Security Deposit charged to the card on file 48 hours prior to your arrival and is refunded after inspection of the property usually within 72 hours of your departure.
As a part of your stay, you may purchase a Vacation Rental Damage Protection plan designed to cover unintentional damages to the rental unit interior that occur during your stay provided they are disclosed to management prior to check-out. If purchased, the policy will pay a maximum benefit of $1,500.00. Any damages that exceed $1,500.00 or are not covered under the plan will be charged to the credit card on file. If, during your stay at one of our rental properties, an insured person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $1,500.00. Certain terms and conditions apply. Full details of the Vacation Rental Damage coverage are contained in the Description of Coverage or Insurance Policy [insert link here if document is being sent electronically, www.vacationrentalinsurance.com/g20vrd]. The Vacation Rental Damage can be purchased up to, and including at, check-in. By submitting payment for this plan, you authorize and request CSA Travel Protection and Insurance Services to pay directly NW Comfy Cabins any amount payable under the terms and conditions of the Vacation Rental Damage. Please contact NW Comfy Cabins directly if you do not wish to participate in this assignment.”
You must choose one or the other. The full CSA Damage Insurance Policy is available at the previous link. You can add the CSA Damage Insurance $25.50 Policy up to the day of your arrival. Should damage occur during your visit, PLEASE contact us IMMEDIATELY. If damages are noted by cleaning staff, owners, and or NWCC staff, notes and photos will be provided and a NWCCteam member will contact the guest immediately and make arrangements for necessary repairs. We simply ask that incidental damages of this kind be reported so that we can replace the items at no cost to the guest and can ensure our next incoming guest are not affected. Thank you. Willful/Negligent/Intentional Damage to a Vacation Rental Is responsibility of Contracted Guest(s): If malicious acts of contracted guest(s) or others on the premises during their tenancy, damage by pets, theft from premises of either the owner’s property or belongings, gross negligence of intentional misuse of appliances, equipment, furnishings or any other amenities provided, damage to real property and grounds due to an operation of any vehicle by guests, and damage caused by wine spills, pet urine/feces, and any other damages done intentionally, the contracted guest will be contacted immediately. All fees pertaining to damage(s) will be the sole responsibility of the contracted guest to reimburse property owner/NW Comfy Cabins Inc. for any damage outside of reasonable use and wear and agrees to work with NW Comfy Cabins Inc. to come to a reasonable resolve in returning the property back to its original condition. Addendum/Addition to CSA Damage Policy Outline: As a part of your stay, you may purchase a Vacation Rental Damage Protection plan designed to cover unintentional damages to the rental unit interior that occur during your stay provided they are disclosed to management prior to check-out. If purchased, the policy will pay a maximum benefit of $1,500. Any damages that exceed $1,500 or are not covered under the plan will be charged to the credit card on file. If, during your stay at one of our rental properties, an insured person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $1,500. Certain terms and conditions apply. Full details of the Vacation Rental Damage coverage are contained in the Description of Coverage or Insurance Policy, www.vacationrentalinsurance.com/g20vrd]. The Vacation Rental Damage can be purchased up to, and including at, check-in. By submitting payment for this plan, you authorize and request CSA Travel Protection and Insurance Services to pay directly NW Comfy Cabins any amount payable under the terms and conditions of the Vacation Rental Damage. Please contact NW Comfy Cabins directly if you do not wish to participate in this assignment.”
Rental Rates/Booking Policies: The nightly rental rate for each vacation home rental is listed on the “Overview & Photos” tab on the cabins individual page. Each cabin has a Base Rate or minimum occupancy that varies per property. Any number of guests over that base limit will be charge a rate of $25.00 per person per night, age 2 and up, and is added to the maximum occupancy of the home. Children age 1 and under are free (max of 3 free children per home, each additional child will be charged a rate of $25.00 per child per night and is included in the property max limit) Rates are subject to change without notice. Additional charges include pet rent of $25.00 per pet per night (we welcome dogs only),
Optional Travel Insurance is offered for each Reservation and will vary depending on the total of the booking, Local County, State and Transient Lodging Taxes in the amount of 10.2% or 11.4% are also applicable and are charged accordingly by property location.
Leavenworth Oktoberfest Weekends Add $25.00 per night to base rate only, applicable to the first 3 weekends of October only.
Holiday Rates in effect from 11/20 to 02/28-02/29 and are an additional $25.00 per night to the base rate only.
Promo Codes: Please be sure to enter your promo code into the PROMO box when booking online to ensure your discount is applied. Failure to do so may result in loss of discount.
Cleaning Fees: We do charge a one-time non-refundable cleaning fee to our guests. This fee is quoted on “Our Properties” page and also the “Unit Details” page for each individual property. If cleaning beyond the normal expectations is required, an additional fee of $35 per hour could be applicable. We cannot accept any offer from a guest to clean a property prior to their departure.
Pet Policy: Dogs are welcome at any of our dog-friendly properties. We do not permit cats at our properties. We do limit the number of canines to no more than 3 smaller breed dogs or 2 larger breed dogs. Each animal is an additional fee of $25.00 per pet per night. This means that if you have 2 dogs for a 2 night stay, your fee would be an additional $100 plus tax. We ask that you please respect these homes by cleaning up after your pet (both inside and out), crating your animal whenever you leave the property and keeping them on a leash when out and about. Do not allow your dog to wander about the woods and neighborhood unsupervised. Be mindful that the mountains are home to a variety of wild animals (bears, mountain lions, wolves, deer, etc.) and local pets. Therefore, please keep an eye on your furry family member for their safety and that of the animals who make the surrounding area their permanent residence.
*If there are signs of a pet at a non-pet friendly property reported back to our office after your departure, you will be contacted and you will be charged $50.00 per pet per night of your stay (Double the normal rate). Please respect our owners’ homes and do not bring your pet if they do not allow dogs.
Conditions of Occupancy: All guests must be registered on the agreement; this includes the number of pets on site.
Limited Occupancy: Chelan County and safety code determine the occupancy level of each home (unit). We do not allow sleeping on the floor, sofas or any other furniture that is not designated as a sleeping area. We do not allow camping in tents, on decks, patios, RVs or campers on the property. Each vacation rental home has a clearly stated maximum occupancy, which may not be exceeded. Additional guests joining your group up to the maximum occupancy limit must be pre-approved by NW Comfy Cabins Inc. and additional rent must be paid in advance. Unauthorized guests will be evicted immediately. We reserve the right to cancel any reservation made under false pretenses, for families or groups exceeding the occupancy of the house or other legal reasons
Housekeeping: All of our vacation rental homes are completely cleaned and sanitized before your arrival and after your departure by a private cleaning company. Upon arrival if there is something you find that is not up to your expectation, or seems amiss, please contact our office immediately so that we can get it resolved as quickly and efficiently as possible. We do not offer daily housekeeping service; however, for visits longer than 7 days, a trash pick-up and hot tub check can be arranged for mid stay for an additional fee. This must be arranged prior to your arrival. Any issues with housekeeping not reported while guest is not site will not be compensated.
Upon Your Arrival: Once you arrive to the property if there is anything that is not to your satisfaction, damages, cleaning issues, etc. Please call us immediately at one of the numbers provided on your driving directions so that we can get you taken care of. Anything brought to our attention after your departure does not allow us the opportunity to remedy an issue and is not privy to any reimbursements. We want your getaway to be as enjoyable as possible, so should the need arise; we want to take care of you as soon as possible.
Parties/Events: We do not have any facilities for hosting parties or events. If you are planning on an event in the area, please let us know and we would be happy to suggest some very popular and accommodating local options to contact. We do not allow house, bachelor/ette parties, weddings, family reunions of any kind.
Neighbors: Guests will not act in a manner that will not infringe upon other guests' or neighbors' rights, enjoyment or use of property or adjacent property. Respect quiet times, and keep noise levels down between 10 PM and 8 AM (Local Chelan County Noise Ordinance). Disruption and/or a call resulting from blatant noncompliance of this ordinance will warrant a visit from the local sheriff. A second call will result in eviction from the property and forfeiture of all fees paid. We must have complete quiet after 10:00 P.M. No exceptions. The following items are strictly prohibited in/on site of the vacation home, or on any property adjacent to the vacation home: no paint balls, firearms or any kind big or small, no fireworks, left over cigarette butts, beer/alcohol containers. Please be respectful and do not litter. No trespassing at any time on neighboring properties, private property, etc. if we are contacted from a local source that guest(s) are in non-compliance of this request, they will be asked to vacate property by local law enforcement, and will result in forfeiture of all fees paid. Nightly rentals are a very heated topic right now in the area, so it is imperative that rental guests respect and understand they are in mountain communities where people reside and they appreciate that rental guests do not in any way disrupt their use and enjoyment of their private home, just as we would expect them not to interrupt your use and enjoyment of your vacation rental home. We appreciate your understanding in this matter.
Fireworks/Firearms: A discharge of either is not permitted at any time. Use of such will result in eviction from property by local law enforcement and loss of all fees paid. NO EXCEPTIONS.
Smoking: All of our homes are non-smoking. We ask that guests who must smoke do so outside only, and dispose of butts properly. Please do not litter the grounds at any time as this is a high fire danger area during summer months.
Indoor Fireplaces & Firewood: Most of our vacation homes are equipped with a fireplace or wood-stove. If your home has a wood-burning fireplace or wood-stove, we will provide a 3 hour Dura Flame fire log for each night of your visit. You may bring additional firewood with you or purchase it at the local stores. Do not burn trash or other items in the fireplaces or wood-stoves. Please be sure that any gas or electric fireplaces are turned off prior to your departure.
Outside Campfires & Barbecues: We experience very dry summer conditions and are at very high risk for forest fires during summer months, so it is very important that our guests understand the severity of risk involved when not following the guidelines and county restrictions in regards to campfires and BBQ’s. Please do not build fires outside unless there is a specifically designated fire pit on the property and no burn bans are in effect at the time of your stay. You must provide your own wood for outside fires; we suggest the outdoor Dura Flame logs. Outside camp fires are usually banned by May 31st until September 30th (these dates are subject to change). While BBQing please be sure there is someone monitoring the BBQ at all times. Leave coal/ashes from BBQ's, fireplaces and wood-stoves where they are. Make sure you clean the BBQ's and turn off the propane after each use. *If there is firewood on site at a vacation rental property, this wood is not to be used for outdoor burning, this wood is for the vacation rental's interior wood-stove or fireplace only. Do not cut down trees for wood. Wood may be purchased for outdoor burning when applicable by many local service operators, such as Midway, Shell Station, Safeway, Plain Grocery, Parkside, etc.
Fires during Burn Ban If it is reported or found that ANY guest has had a fire at ANY time during a Burn Ban, the police will be called immediately to escort you from the premises and all funds will be forfeited. The fire danger is very real and thousands of acres of forest and homes have been burned, as well as lives of wildlife and people lost due to the careless actions of humans concerning the use of campfires and disposal of cigarettes or matches. We will not, under any circumstance, tolerate our guests to risk the lives, homes, property and surrounding nature by not taking the reality of living in a high fire danger area seriously. Claiming ignorance is not an excuse and it is the guests responsibility to double check when a ban is in effect though we have always been very clear on our zero tolerance policy concerning fires during a ban.
Lions, Tigers, Bears Oh My Wildlife may decide to join you at your vacation home. This is a reality when we choose to visit the mountains. There are a variety of animals and insects which roam the area. These include, but are not limited to: Deer, elk, moose, raccoons, opossums, squirrels, chipmunks, bats, rats, mice, quail, rabbit, eagles, hawks, pheasant, wild turkeys, beavers, river otters, coyotes, wolverine, lynx, gray wolves, cougars (mountain lions), bobcats, black and grizzly bears, neighborhood cats and dogs as well as various creepy crawlies such as spiders, flies, mosquitos, pine beetles etc. These animals are wonderful to look at and observe from a safe location. However, they require a certain level of respect at all times. Any animal (even the cuddly looking ones) may attack if they feel threatened, frightened or provoked by a human. Please be sure not to leave any loose bags of food or garbage outside that will not fit into the cans, and to burn off/scrape the BBQ grill after each use so no animals are attracted to the property in search of food. Always keep an eye on any small children or dogs that are traveling with your group when outside or hiking in the woods. DO NOT approach or attempt to touch any animal (wild or domesticated) on or off the property. Please call 911 if there is an altercation with wildlife to receive appropriate medical treatment if necessary.
Insects: We do our best to prevent and seal the homes from these little intruders but they often find a way around our defenses. Do not be alarmed if there is the occasional spider, fly or pine beetle inside the home. We are located in the middle of a densely forested area and this is simply something we ask our guests to be understanding of. If you feel like the number of insects inside a residence is unusual please contact us so we may address it.
Repairs & Service Calls: Because we are in a rural area, it is often difficult to get repairs done the same day we are made aware of them. Please be patient if something breaks down during your stay. We will do our best to remedy the situation as quickly as possible.
Amenities: All of our vacation rental homes are fully furnished and include full kitchens and all bed, bath & kitchen linens. A list of amenities for your vacation home will be provided in the paperwork that is sent to you via email. All you need to bring is your food and personal items.*If there are specific requirements that you seek in regards to your stay, please do let us know so we ensure you book a property that provides those particular items*.
*Amenities are always subject to change without notice and are not guaranteed. *Please note that amenities such as hot tubs and saunas are especially susceptible to closures for maintenance and mechanical failures. Why we understand that our guests often choose a property based on amenities, we cannot offer any discount or refunds based on an amenity not being available during your stay.
Furnishings & Equipment: All vacation rental homes are privately owned properties, furnished and equipped by its owner. Decor, style, and color will vary & furnishings are subject to change without notice. These may include animal themed, taxidermy (prepared, stuffing, and mounting the skins of animals with lifelike effect) pieces, antique weaponry, farming/agricultural equipment, vintage sports equipment, family photos or varied art pieces on display. Personal distaste with the decor or theme of a property is not subject as a reason for refund. These are private homes owned by private owners with various ages, careers, economic, social and ethnic backgrounds. Under no circumstances is anything supplied with the rental property to be removed from walls or frames, taken out or transferred from one property to another; you will be charged to retrieve or replace rental home property that is removed from the home. Moving of furniture is prohibited; do not move furniture or otherwise remodel the home. You will be charged for the time it takes to move furniture back and for any repairs caused by moving items. Each rental home has a locked storage area for the owner's personal items and supplies; please do not attempt to open locked storage areas.
Telephones & Internet Access Reception varies depending on cell providers. Verizon does seem to work best in the area as a whole. For those properties with limited to no cell coverage there are land lines provided at most cabins. The numbers to these homes are for local calls only and a guest on site will be able to contact either one of our local area supervisors or to get into contact with NW Comfy Cabins directly. Many of our homes have DSL or WIFI Internet connections. If the home does not have an Internet connection, there are several locations around area that provide free Internet access.
Hot Tubs Most of our vacation rental homes provide a private outdoor hot tub. If there is a hot tub at your rental, please abide by the rules posted near the tub. Guests agree to hold harmless Owner and/or NW Comfy Cabins Inc. for any injury resulting from the use of the hot tub. Use of the hot tub is at guests’ own risk. Each hot tub is serviced by an independent, professional maintenance company according to County Health Code requirements before and after each booking. If there is a problem with the hot tub at your arrival or during your visit, please contact John Burpee at with Leavenworth Vacation Property Services. *Also noted on driving direction* Do not at any time adjust anything on the hot tub except the jets and lights. If the hot tub requires any extra maintenance or repairs due to misuse during your visit, you will be held responsible for any fees for work outside the normal scope of service.
Saunas for our vacation rental homes that have saunas please ensure that timers, heat and any lights are all turned off and doors are shut securely. Guests agree to hold harmless Owner and/or NW Comfy Cabins Inc. for any injury resulting from the use of sauna. Use of the sauna is at guests’ own risk.
Security of the Vacation Home Unit Contracted guest(s) are solely responsible for the security of the unit; the content of the units, and any personal property of guests during their stay. When the unit is not occupied, all doors and windows must be locked and outside light left on at night.For those with electronic door codes, double check that the door has secured itself when you vacate the premises. Codes are changed between guests, for the security of the unit and our guests.
A select number of our properties have had security cameras installed for monitoring purposes. As vacation homes, they are not occupied consistently and have been targets of theft in recent years and the surrounding communities, when vacant. For the safety of their property, some owners have opted to install exterior security cameras these are located outside on the exterior of the home, are photographic in nature with no sound monitoring, are clearly visible and are only in view of driveways and outdoor parameters. This excludes monitoring of the decks, hot tubs or towards any window we do not want our guest to feel that their privacy is being infringed upon therefore we are disclosing this information prior to your arrival. Please initial if you understand and feel free to contact us with any concerns or clarifications.
Condition of Local Recreation The state of lakes, parks, trails, etc. is outside of our realm of control. We cannot guarantee that you will be satisfied with the temperature, clarity, calmness or accessibility of our lakes and rivers. Neither can be said of grooming or maintenance of any of our trail systems or parks. These fall under the National Forest Service jurisdiction or the natural effects of the wilderness. We do our best to ensure our guests enjoy the beautiful surroundings of our mountains and valleys but we cannot control Mother Nature. Please Note: Fish Lake is primarily used for fishing. Some people choose to swim in it though we do not advertise for such. We recommend the Lake Wenatchee State Park as it offers a wide open and easily accessible swimming area.
Local Weather Conditions Please be prepared for all weather conditions, as they can change very rapidly. We cannot be responsible for winter weather conditions, so please come prepared with the right type of vehicle by carrying chains, having AWD, 4WD or studded tires. Be sure to check the mountain road conditions for updated alerts and possible closures prior to heading over.
For your personal safety, please note that ice and snow are a very real occurrence, so we suggest boot chains, warm clothing, etc. During the winter months our driveways and county roads are plowed. There are no refunds for road closures or road maintenance. Cabins will have a shoveled path from parking to cabin door. However, snow fall from the time of shoveling to guest arrival can undo the work done for such paths. We do our best to keep the path clear before your arrival. *so please be watchful of ice.*