Rental and Policy Agreement
At NW Comfy Cabins we do our best to make sure your stay with us is as relaxing, and as stress free as possible. We provide a variety of unique, privately owned vacation rentals, each one offering their own individual owner tastes, fashion and amenities. We want to make sure you choose the property that is the “best fit” for your getaway. So be sure to share with us those things that are most important for your visit and we will happily assist you.
Please review the following policies/contractual agreement points below and let us know if you have any other questions. *Please note that rates and policies are subject to change at any time.
* Booking a Reservation: Guest/occupant making the online booking must be age 25 years old or older, to reserve a vacation rental home, and be on site during the contracted dates. Exceptions of age may be considered, so please call our office to confirm.
All reservations are done through our website All online calendars and rates are current always.
Once you have decided on your vacation rental home (unit), you are able to get a rate quote and confirm your booking by clicking on the “continue booking” button. You will then be prompted to view your booking details, decide on the travel insurance option, and “review & approve” the NW Comfy Cabins Inc. policies as displayed.
Minimum Night Stay There is a 2-night minimum stay requirement for all reservations. A 3-night minimum stay required for all Federal Holiday weekends: New Year's Day, MLK Day, President's Weekend, Memorial Day, Independence Day, Labor Day, Thanksgiving Day and Christmas Day. There are no check in's allowed on Thanksgiving Day or Christmas Day or Easter (no exceptions)
Check-in: Check-in is at 4:00 P.M. PST
Check-out: Check-out is at 11:00 A.M. PST
*An early check in or late checkout request will not be approved more than 24 hours before the date of check in/out. We do our best to accommodate this request, but it is not always available.
IF any member of a rental party arrives to the property prior to the check in time or stays at the property after the checkout time without pre-authorization from management, the contracted guest will be charged a half days' base rental fee.
Payments: We accept Visa, MasterCard, Discover, American Express, and Cashier's Checks as forms as payments. Check payments are accepted up to 30 days before your arrival date and must clear the bank prior to paperwork being sent out.
Payment Policy: First night's rental fees plus tax is payable at the time of booking, if made over 30 days prior to check in, this is your "confirmation deposit." The remaining balance is due 30 days prior to check in. $250.00 of the "confirmation deposit" is non-refundable should cancellation occur at any time.
Cancellation Policy: The confirmation deposit is refundable with the exception of the nonrefundable portion up to the $250 maximum. Final payment is taken 30 days prior to or immediately if the reservation is made within 30 days of arrival. If you cancel 30 to 0 days before check in there are NO REFUNDS (unless travel insurance* is purchased through your Generali Protection Coverage and all terms/conditions have been met). Please be aware of this when making your reservation.
Optional Travel Insurance is offered for each Reservation and will vary depending on the total of the booking. See TI Protection option below:
Generali Travel Protection: Vacation Rental Insurance has been made available with your reservation. Vacation Rental Insurance provides coverage for prepaid, nonrefundable expenses due to certain unforeseeable circumstances that may jeopardize your vacation investment and force you to incur unplanned expenses. We strongly recommend you purchase this valuable protection. Separate terms and conditions apply, read your Description of Coverage/Policy carefully and contact Generali at (866) 999-4018 with coverage questions. I understand that I have read that the option for Travel Insurance is available at time of booking.
There will be no refunds due to acts of God, nature, weather or weather-related situations, mechanical or electrical failure, ski or golf conditions, power failures or family feuds.
Reservation Changes: Prior to your final payment due date; there is no charge to change your reservation; add or remove guests or pets, add/or drop a day off your visit, or reschedule visit. Once your payment has become non-refundable (30 days prior to arrival), you will not be able to remove guests, pets or days. You may add guests, pets or days if available at any time with no charge. If you are unsure about your final guest count, we recommend that you stay conservative with your numbers and only add a guest if you are completely sure that they will be able to make it.
Additional fees include additional guest fees (each of our units have a base rate), dog fees, Housekeeping Fee, 5% booking fee which covers credit card processing and protects property for up to $1,000 for accidental/unintentional incidental damages. Willful and negligent damages are not covered under the Resort Fee and will be the sole responsibility of the contracted guest(s). State and Local Lodging Taxes are also applicable.
Local County, State and Transient Lodging Taxes in the amount of 10.3% or 11.5% are also applicable and are charged accordingly by property location.
Rental Rates/Booking Policies: Each cabin has a Base Rate or minimum occupancy that varies per property. Any number of guests over that base limit will be charge a rate of $25.00 per person per night, age 4 and up, and is added to the maximum occupancy of the home. Children age 3 and under are FREE (max of 3 free children per home, each additional child will be charged a rate of $25.00 per child per night and is included in the property max limit) Rates are subject to change without notice. Additional charges include pet rent of $25.00 per pet per night (we welcome dogs only).
Cleaning Fees: We do charge a one-time non-refundable cleaning fee to our guests. This fee is quoted on “Our Properties” page and also the “Unit Details” page for each individual property. If cleaning beyond the normal expectations is required, an additional fee of $50 per hour could be applicable. We cannot accept any offer from a guest to clean a property prior to their departure.
Pet Policy: Dogs are welcome at any of our dog-friendly properties. We do not permit cats, birds, ferrets, etc. at our properties. We do limit the number of canines to no more than 3 smaller breed dogs or 2 larger breed dogs. Each animal is an additional fee of $25.00 per pet per night. This means that if you have 2 dogs for a 2-night stay, your fee would be an additional $100 plus tax. We ask that you please respect these homes by cleaning up after your pet (both inside and out), crating your animal whenever you leave the property and keeping them on a leash when out and about. Do not allow your dog to wander about the woods and neighborhood unsupervised. Be mindful that the mountains are home to a variety of wild animals (bears, mountain lions, wolves, deer, etc.) and local pets. Therefore, please keep an eye on your furry family member for their safety and that of the animals who make the surrounding area their permanent residence.
*If there are signs of a pet at a non-pet friendly property reported back to our office after your departure, you will be contacted, and you will be charged $50.00 per pet per night of your stay (Double the normal rate). Please respect our owners’ homes and do not bring your pet if they do not allow dogs.
Conditions of Occupancy: All guests must be registered on the agreement; this includes the number of pets on site. This is for liability purposes and protects all parties, the owner of the home, the management company and the guests.
Limited Occupancy: Chelan County and safety code determine the occupancy level of each home (unit). We do not allow sleeping on the floor, sofas or any other furniture that is not designated as a sleeping area. We do not allow camping in tents, on decks, patios, RVs or campers on the property. Each vacation rental home has a clearly stated maximum occupancy, which may not be exceeded. Additional guests joining your group up to the maximum occupancy limit must be pre-approved by NW Comfy Cabins Inc. and additional rent must be paid in advance. Unauthorized guests will be evicted immediately. We reserve the right to cancel any reservation made under false pretenses, for families or groups exceeding the occupancy of the house or other legal reasons
Housekeeping: All our vacation rental homes are completely cleaned and sanitized before your arrival and after your departure by a private cleaning company. Upon arrival if there is something you find that is not up to your expectation, or seems amiss, please contact our office immediately so that we can get it resolved as quickly and efficiently as possible. We do not offer daily housekeeping service; however, for visits longer than 7 days, a trash pick-up and hot tub check can be arranged for mid stay for an additional fee. This must be arranged prior to your arrival. Any issues with housekeeping not reported while guest is not site will not be compensated.
Upon Your Arrival: Once you arrive to the property if there is anything that is not to your satisfaction, damages, cleaning issues, etc. Please call us immediately at one of the numbers provided on your driving directions so that we can get you taken care of. Anything brought to our attention after your departure does not allow us the opportunity to remedy an issue and is not privy to any reimbursements. We want your getaway to be as enjoyable as possible, so should the need arise; we want to take care of you as soon as possible.
Parties/Events: We do not have any facilities for hosting parties or events. If you are planning on an event in the area, please let us know and we would be happy to suggest some very popular and accommodating local options to contact. We do not allow house, bachelor/ette parties, weddings, family reunions of any kind.
Neighbors: Guests will not act in a manner that will not infringe upon other guests' or neighbors' rights, enjoyment or use of property or adjacent property. Respect quiet times and keep noise levels down between 10 PM and 8 AM (Local Chelan County Noise Ordinance). Disruption and/or a call resulting from blatant noncompliance of this ordinance will warrant a visit from the local sheriff. A second call will result in eviction from the property and forfeiture of all fees paid. We must have complete quiet after 10:00 P.M. No exceptions. The following items are strictly prohibited in/on site of the vacation home, or on any property adjacent to the vacation home: no paint balls, firearms or any kind big or small, no fireworks, left over cigarette butts, beer/alcohol containers. Please be respectful and do not litter. No trespassing at any time on neighboring properties, private property, etc. if we are contacted from a local source that guest(s) are in non-compliance of this request, they will be asked to vacate property by local law enforcement and will result in forfeiture of all fees paid. Nightly rentals are a very heated topic right now in the area, so it is imperative that rental guests respect and understand they are in mountain communities where people reside and they appreciate that rental guests do not in any way disrupt their use and enjoyment of their private home, just as we would expect them not to interrupt your use and enjoyment of your vacation rental home. We appreciate your understanding in this matter.
Fireworks/Firearms: A discharge of either is not permitted at any time. Use of such will result in eviction from property by local law enforcement and loss of all fees paid. NO EXCEPTIONS.
Smoking: All our homes are non-smoking. We ask that guests who must smoke do so outside only and dispose of butts properly. Please do not litter the grounds at any time as this is a high fire danger area during summer months.
Fires during Burn Ban If it is reported or found that ANY guest has had a fire at ANY time during a Burn Ban, the police will be called immediately to escort you from the premises and all funds will be forfeited. The fire danger is very real, and thousands of acres of forest and homes have been burned, as well as lives of wildlife and people lost due to the careless actions of humans concerning the use of campfires and disposal of cigarettes or matches. We will not, under any circumstance, tolerate our guests to risk the lives, homes, property and surrounding nature by not taking the reality of living in a high fire danger area seriously. Claiming ignorance is not an excuse and it is the guest’s responsibility to double check when a ban is in effect though we have always been very clear on our zero-tolerance policy concerning fires during a ban.
Repairs & Service Calls: Because we are in a rural area, it is often difficult to get repairs done the same day we are made aware of them. Please be patient if something breaks down during your stay. We will do our best to remedy the situation as quickly as possible, but just like at your home if something breaks down, a repairman is not always immediately available.
Amenities: All our vacation rental homes are fully furnished and include full kitchens and all bed, bath & kitchen linens. A list of amenities for your vacation home will be provided in the “Find My Reservation” guest portal and our mobile app. All you need to bring is your food and personal items. *If there are specific requirements that you seek regarding your stay, please do let us know so we ensure you book a property that provides those items*.
Amenities are always subject to change without notice and are not guaranteed. *Please note that amenities such as hot tubs and saunas are especially susceptible to closures for maintenance and mechanical failures. Why we understand that our guests often choose a property based on amenities, we cannot offer any discount or refunds based on an amenity not being available during your stay.
Furnishings & Equipment: All vacation rental homes are privately owned properties, furnished and equipped by its owner. Decor, style, and color will vary & furnishings are subject to change without notice. These may include animal themed, taxidermy (prepared, stuffing, and mounting the skins of animals with lifelike effect) pieces, antique weaponry, farming/agricultural equipment, vintage sports equipment, family photos or varied art pieces on display. Personal distaste with the decor or theme of a property is not subject as a reason for refund. These are private homes owned by private owners with various ages, careers, economic, social and ethnic backgrounds. Under no circumstances is anything supplied with the rental property to be removed from walls or frames, taken out or transferred from one property to another; you will be charged to retrieve or replace rental home property that is removed from the home. Moving of furniture is prohibited; do not move furniture or otherwise remodel the home. You will be charged for the time it takes to move furniture back and for any repairs caused by moving items. Each rental home has a locked storage area for the owner's personal items and supplies; please do not attempt to open locked storage areas.
Telephones & Internet Access Reception varies depending on cell providers. Verizon does seem to work best in the area. For those properties with limited to no cell coverage there are land lines provided at most cabins. The numbers to these homes are for local calls only and a guest on site will be able to contact either one of our local area supervisors or to get into contact with NW Comfy Cabins directly. Many of our homes have DSL or WIFI
Internet connections: If the home does not have an Internet connection, there are several locations around area that provide free Internet access.
Hot Tubs: Most of our vacation rental homes provide a private outdoor hot tub. If there is a hot tub at your rental, please abide by the rules posted near the tub. It is important that you keep the chemical float in the hot tub always. Guests agree to hold harmless Owner and/or NW Comfy Cabins Inc. for any injury resulting from the use of the hot tub. Use of the hot tub is at guests’ own risk. Each hot tub is serviced by an independent, professional maintenance company according to County Health Code requirements before and after each booking. If there is a problem with the hot tub at your arrival or during your visit, please contact the service provider at; 509-679-8485 from 10-5 Monday through Friday, any messages will be returned next day. Do not at any time adjust anything on the hot tub except the jets and lights. If the hot tub requires any extra maintenance or repairs due to misuse during your visit, you will be held responsible for any fees for work outside the normal scope of service.
Saunas: For our vacation rental homes that have saunas please ensure that timers, heat and any lights are all turned off and doors are shut securely. Guests agree to hold harmless Owner and/or NW Comfy Cabins Inc. for any injury resulting from the use of sauna. Use of the sauna is at guests’ own risk.
Security of the Vacation Home: Contracted guest(s) are solely responsible for the security of the unit; the content of the units, and any personal property of guests during their stay. When the unit is not occupied, all doors and windows must be locked, and outside light left on at night. For those with electronic door codes, double check that the door has secured itself when you vacate the premises. Codes are changed between guests, for the security of the unit and our guests.
A select number of our properties have had exterior security cameras installed for monitoring purposes. As vacation homes, they are not occupied consistently and have been targets of theft in recent years and the surrounding communities, when vacant. For the safety of their property, some owners have opted to install exterior security cameras only, these are located outside on the exterior of the home, are photographic in nature with no sound monitoring, are clearly visible and are only in view of driveways and outdoor parameters. This excludes monitoring of the decks, hot tubs or towards any window we do not want our guest to feel that their privacy is being infringed upon therefore we are disclosing this information prior to your arrival. Please initial if you understand and feel free to contact us with any concerns or clarifications.